FAQ

🛍️ Frequently Asked Questions

1. What products does Zenyth Trade offer?

Zenyth Trade offers high-quality, practical products across Home & Living, Kitchen & Dining, Health & Wellness, and Pet Care & Accessories. All items are sourced from trusted fulfillment partners to ensure quality and timely delivery.

2. How do I place an order?

Browse our collections, add your selected items to the cart, and proceed to secure checkout. You’ll receive an email confirmation after payment, followed by a tracking link once your order ships.

3. Do you ship internationally?

Yes! We ship worldwide through our global logistics network. All U.S. orders include free standard delivery. Shipping availability and costs for other countries appear at checkout.

4. How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times:

United States: Free delivery in 7–12 business days

Canada: 10–18 business days

United Kingdom / Europe: 10–20 business days

Australia & Other Regions: 15–25 business days

Delivery times may vary slightly due to customs or local courier delays.

5. Do you offer free shipping?

Yes — we provide free standard shipping on all U.S. orders. International orders are calculated at checkout based on location and carrier.

6. What is your return and refund policy?

We currently do not accept returns or refunds for change of mind, incorrect sizing, or buyer’s remorse. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@zenythtrade.com with photos and your order number, we’ll arrange a replacement or refund immediately.

7. What if my order arrives damaged or incorrect?

Email us within 7 days of receiving your package with your order number and clear photos of the item. We’ll review and send a replacement or full refund as quickly as possible.

8. Which payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are processed via SSL-encrypted, PCI-compliant gateways to ensure safety.

9. Can I cancel or change my order after purchase?

Orders begin processing immediately. If you need to modify or cancel, contact us within 12 hours of placing your order. Once an order is fulfilled, cancellations may not be possible.

10. How can I track my shipment?

Once shipped, you’ll receive an email with a tracking number.

11. What if my order is delayed or lost?

If your package hasn’t arrived within 30 days of shipment, please contact us. We’ll investigate with our logistics partners and offer a reshipment or refund depending on the situation.

12. Is my personal information secure?

Yes. Our store uses Shopify’s encrypted checkout and industry-standard SSL protection. We never store full payment details. Read our Privacy Policy for details.

13. Do you offer promotions or discounts?

We regularly run seasonal offers, bundle deals, and subscriber discounts. Join our newsletter at footer and get 10% coupon code.

14. What if a product is out of stock?

If an item is unavailable, you may contact us for a restock estimate or alternative recommendation. We restock popular items frequently based on demand.

15. How do I reach customer support?

You can contact us anytime at support@zenythtrade.com. Include your order number for faster service. We respond within 24 business hours (Mon–Fri).

16. Where can I read your full policies?

All store policies are available in the footer section: Shipping Policy, Return & Refund Policy, and Privacy Policy.